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  1. Gateway
  2. GTWY-1665

User registration process fails with invalid email address

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    • Icon: Defect Defect
    • Resolution: Won't Do
    • Icon: Major Major
    • Recycle Bin
    • 1.0.0
    • Registration
    • None

      The user registration process may fail when an unresolvable email address is provided. The account cannot be verified in this case and becomes essentially "locked out." Subsequent requests for the same user name fail (with message: Error: Login name is already taken in the system.) as it has already been reserved for an inactive account. The user cannot access the account to correct the email and has little recourse to correct.

      Consider the following to improve:

      1) Provide administrative tool to edit an account email.
      2) Provide administrative tool to re-send an account registration email.
      3) Create automatic process to reap old/stale unconfirmed requests.

      The following could be considered, but may not be good practice or easily accomplished:

      4) Perform better email validation
      5) Allow a user to edit the account request email once created.

              Unassigned Unassigned
              ejn Eric Nienhouse
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                Created:
                Updated:
                Resolved: